Ordering, Payments & Returns

Ordering
Purchase Orders can be sent through email or by fax (434) 696-1170.  If you require any assistance  please contact customer service at 1-800-253-0248.

Order Acknowledgement
An Order Acknowledgement is prepared and submitted to the buyer for each PO received.  It is the responsibility of the Buyer to ensure the accuracy of each aspect of the order.  Please refer to our Acknowledgment Number (#) when corresponding about a specific order so that we can give you accurate information on your order.

Payment
Payments made via credit card (Visa and Mastercard accepted) will be subject to a 3.5% surcharge.  If payment is made via cheque, it may delay the shipment of your order by 2 – 4 weeks.  Full payment is required PRIOR to shipment.

Currency
All prices as shown are in US$.

Cancellations
All orders are considered firm and are not subject to cancellation by the Buyer without written approval by Fellowship Chair.  Cancellation orders are subject to a fee of up to 25%.  Cancellations approved and received within 10-14 days of the scheduled ship date will be subject to a cancellation fee of up to 50%.  

Returned Goods
Each chair is deemed to be custom manufactured to the Buyer's specifications and therefore is considered firm and not returnable.  Any exceptions must have prior written approval from Fellowship Chair and will incur a restocking fee up to 50%.

Approved return goods must be shipped freight prepaid by the Buyer to Fellowship Chair.  Collect shipments will be refused and associated freight costs will be the responsibility of the Buyer.